Shipping and Delivery Policy

1. Service area

We currently deliver to serviceable PIN codes within India. Serviceability is checked at checkout or before dispatch. We do not promise international delivery unless it is expressly enabled for the order.

2. Order processing and dispatch

• Prepaid orders are ordinarily processed and dispatched within 1-2 business days after successful payment confirmation.
• Orders placed on Sundays, public holidays or during announced closures are processed on the next working day.
• Processing may take longer during launches, major sales, stock verification, regulatory checks or exceptional events. Any material delay will be communicated where reasonably possible.

"Business day" means a day other than Sunday or a public holiday at our dispatch location.

3. Estimated delivery

Delivery estimates depend on the PIN code and logistics provider. Delhi NCR orders ordinarily arrive within 2-4 business days after dispatch. Estimates for other locations are shown at checkout, in dispatch communication or by the carrier and are estimates rather than guarantees.

If a product is delivered materially later than the stated schedule for reasons not caused by force majeure or the customer’s incorrect/unavailable delivery details, applicable remedies under the Returns and Refunds Policy and consumer law remain available.

4. Shipping charges

Any shipping charge, free-shipping threshold or location surcharge will be clearly displayed before the final purchase action. We will not add an undisclosed delivery charge after order confirmation.

5. Tracking

After dispatch, tracking information is normally sent to the registered email, mobile number or WhatsApp account. Tracking may take several hours to update after handover to the carrier.

6. Address and contact accuracy

You are responsible for providing a complete name, mobile number, house/street details, landmark where needed and correct PIN code. Send an address-correction request to orders@3tattava.com as soon as possible. We will try to update an order before handover, but cannot guarantee a change after dispatch.

We will never ask you to share an OTP, UPI PIN, CVV or account password merely to complete delivery.

7. Delivery attempts and return to origin

The carrier may contact you and make delivery attempts under its standard process. If delivery fails because the recipient is repeatedly unavailable, refuses the parcel without a valid product issue, or provided an incorrect/incomplete address, the parcel may be returned to origin. Re-dispatch may require confirmation of the address and payment of an actual additional shipping charge disclosed to you in advance. This does not affect rights relating to a defective, damaged, wrong or misdescribed product.

8. Tampered, damaged or missing parcel

Do not accept a parcel that is visibly opened, leaking or materially tampered with where refusal is practical. If accepted or left at the address, photograph or record the outer package and contents and contact orders@3tattava.com preferably within 48 hours of delivery. Keep the packaging, label and affected product until the claim is resolved.

9. Delay or loss in transit

If tracking has not moved for an unusual period or a parcel is marked delivered but not received, contact us with the order number. We will coordinate with the carrier and provide an update. Where a shipment is confirmed lost, we will offer a replacement or refund, subject to your statutory rights.

10. Contact

For delivery support, email orders@3tattava.com with the order number and registered mobile number.